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Chester Office: 01244 324 891

Grosvenor Insurance Brokers Privacy Policy

1. Introduction

Grosvenor Chester Limited takes your privacy extremely seriously. This policy sets out how we collect and process any personal data you may provide to us when you use our website http://www.grosvenor-insurance.com/, sign up for any of our services or sign up to our digital marketing. 

This policy applies where Grosvenor Chester Limited (referred to as “we”, “us” or “our” in this privacy notice) identify as the data controller and where we are responsible for your personal data.

Contacting us

Grosvenor Chester Limited have appointed a Data Protection Manager, who will be responsible for privacy matters and the protection of personal data we hold as an organisation, their details are below:

Name: Vicki Courtney 
Email address: vicki@grosvenor-insurance.com
Telephone number: 01244 324891

Grosvenor Chester Limited is a company registered in England and Wales registration number 08756967 whose registered office is Fairfield House, 104 Whitby Road, Ellesmere Port, Cheshire, CH65 0AB.

Making complaints

If you are unhappy with the way we collect or process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) who are the UK’s supervisory authority for data protection.

Complaints and concerns can be lodged with the ICO via this link: https://ico.org.uk/concerns/

We kindly ask that before any complaints are lodged with the ICO, that you contact us first to try and resolve any issues you may have. 

2. What data do we collect? 

Personal information we may collect and process from you includes:

  • Contact information – such as your name, address, telephone number and email address.
  • Financial information – such as your bank account details or payment-related data.
  • Information provided by you to enable us to quote for insurance services, this may include sensitive medical information, information regarding criminal convictions and details of previous insurance claims.
  • Technical information – this may include your IP address, browser details, location analytics, login details and any other technology information related with you using our site.
  • Any other personal information you may provide to us in the process of us providing you with our services.
  • Sensitive data Under the General Data Protection Regulation/Data Protection Act 2018, sensitive personal data is data which includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Grosvenor Chester Limited may need to collect sensitive personal data about you in order to provide you with insurance quotations or services – where this is necessary, we will seek your explicit consent to do so. 

    3. How do we use your personal data?

    We will only use your personal data for the following reasons:

    • To provide you with the services we offer as a business
    • To provide you with accurate insurance quotations
    • To provide you with information you have requested from us
    • To keep you updated on our business, offers and news we may have
    • To manage our relationship with you as an existing or potential client
    • To fulfil any legal or contractual obligations we may have which require the processing of personal data

    4. How do we obtain your data?

    We can collect data about you via a variety of methods:

    • From direct actions we may have with you by communicating via phone, email or post
    • When you submit an enquiry via our website 
    • From automated technologies or interactions as you use our website from analytics engines and cookies – please see section 9 for more details
    • When you sign-up to attend any events we may hold
    • When you provide information to us as part of our sign-up process with you as a client. 
    • From third parties and/or publicly available sources such as your employer or the DVLA

    4. Our lawful purposes for collecting and processing your information

    We have identified that we will use your information for the following reasons:

    • Where we need to perform the contract between us.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.
    • With your explicit consent.

    Where we rely on consent as a lawful purpose for processing your personal data (when you sign up to our marketing or sign up as a client), you have the right to withdraw consent (where applicable) at any time by emailing us at vicki@grosvenor-insurance.com.

    5. Who do we share your information with?

    We may need to share your information with third parties in order to provide you with our services or to market to you, these third parties include:

    • Insurance providers
    • Our own cloud providers, or any cloud-based insurance software we use
    • Credit and reference agencies
    • Anti-money laundering service providers
    • Third-party marketing systems 

    Where we do share your information with third parties, Grosvenor Insurance Brokers Limited ensures that the highest levels of data protection are in place in accordance with the law. Third parties with whom we share data are only permitted to process this data for the specified purposes we stipulate with them. 

    We do not sell your information onto third parties. 

    6. International transfers

    Where possible, we ensure that your data is stored within the European Economic Area (EEA), however some of our storage locations and service providers may be hosted outside of the EEA. When we do need to transfer your personal data out of the EEA, we ensure one of the following safeguards are in place to provide a similar level of security of your data:

    • Your personal data has been transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission; or
    • The hosting environment we use has specific contracts, codes of conduct or certification mechanisms in-place which have been approved by the European Commission; or
    • Where we transfer data to the United States, we ensure our providers are certified as part of the EU-US Privacy Shield programme.

    If none of these safeguards are available, we will only transfer your data with your explicit consent – which can be removed at any time by contacting us. 

    Please email us at vicki@grosvenor-insurance.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

    7. Retention periods

    Your personal information will be retained in accordance with our data retention policy which categorises all of the data assets held by us and specifies the appropriate retention period for each data asset.  

    These periods are based on the requirements to keep the data for as long as necessary to fulfil the purpose for which it was collected, to meet any legal requirements or to satisfy any reporting, accounting or contractual needs.

    Please contact our Data Protection Manager if you would like further information on our retention periods. 

    8. Your rights

    Under the General Data Protection Regulation/Data Protection Act (2018), you have certain rights regarding your personal data, these include the right to:

    • Request access to your personal data
    • Request correction of your personal data
    • Request erasure of your personal data
    • Object to processing of your personal data
    • Request restriction of processing your personal data
    • Request transfer of your personal data
    • Right to withdraw consent

    You may exercise any of these rights by raising a subject access request with us. You can do this by contacting our Data Protection Manager.

    We will not charge you for making a request and we will make all reasonable efforts to respond to you within 30 days. Sometimes it may take longer than 30 days to gather all the information we may hold on you, in this situation we will keep you updated at all times.

    You can instruct us at any time to stop processing your personal data for the purposes of marketing. 

    We may refuse your request or withhold any personal information that you request if there is an overriding legal reason for us to do so. 

    8. Information security 

    Grosvenor Insurance Brokers Limited takes the security of your information extremely seriously. In order to protect your data, we implement a risk-based approach to adopt the strongest organisational and technical controls in order to protect the confidentiality, integrity and availability of your data. 

    9. Cookies

    Our website uses cookies to track the use of it. This allows us to better understand patterns on our website and how we can develop and improve it, as well as analysing the traffic on our site for marketing or advertising purposes. 

    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

    The cookies we use

    • Session cookies:

    A session cookie contains information that is stored in a temporary memory location and then subsequently deleted after the session is completed or the web browser is closed. This cookie stores information that the user has inputted and tracks the movements of the user within the website. 

    Managing cookies

    Most browsers allow you to refuse to accept cookies and to delete cookies. The method for doing so differs with each browser, the following guides for the most common internet browsers detail the processes for doing this:

    Blocking cookies may impact your experience on our website as you may not be able to make full use of the features on it. 

    10. Changes to this privacy policy 

    We keep this policy under regular review. This policy was last reviewed on 24th July 2018. Any questions about this policy can be directed to our Data Protection Manager.