Claims
We prioritise a personal approach to claims handling because we believe that the ability to efficiently and effectively administer and respond to claims, regardless of their size, is a fundamental measure of a successful insurance broker. We recognize that needing to make a claim can be a stressful and challenging experience
When you make a claim, you will be assisted by your personal account manager who will guide you through the entire process. This means that the same person you deal with for all your insurance needs throughout the year will handle your claim providing continuity and personalised assistance.
Our commitment to a personal approach extends throughout the duration of your claim, from the time you notify us to the final settlement. Your account manager, who is already familiar with your account, will handle all aspects of your claim, providing continuity and personalised assistance. Rest assured that your account manager and our wider team are here to provide guidance, support, and expertise throughout the claims process. We are committed to working tirelessly on your behalf to ensure a swift and satisfactory resolution.
Claims Advice
It is important to follow certain guidelines and procedures when dealing with incidents that may lead to a claim. Here are some recommendations to consider:
- Do not admit liability or offer compensation to a third party, even if you believe you are at fault for the incident. Admitting liability prematurely may complicate the claims process and affect your insurer’s ability to properly assess the situation.
- Take all reasonable steps to minimize your loss or further damage. Taking immediate action to mitigate potential losses is crucial.
- Keep all receipts for emergency repairs you have undertaken. These receipts will serve as evidence of the expenses incurred during the incident and can be submitted to your insurer for reimbursement.
- If possible, take photographs of any damage caused by the incident. Visual evidence can support your claim and provide a clear understanding of the extent of the damage.
- In some cases, you may be required to obtain repair or replacement estimates for damaged items. Additionally, your insurer may request a letter from a specialist confirming that certain items are beyond economical repair. Be prepared to provide these documents if necessary.
- Do not dispose of any property related to the incident without the agreement of your insurer. They may need to assess the damaged property or investigate the circumstances further, so it is important to retain the items until instructed otherwise.
- If a crime has been committed, such as theft or vandalism, report it to the police immediately and obtain a crime reference number. This step is essential for both insurance purposes and potential legal proceedings.
By following these guidelines, you can help ensure a smooth claims process and provide the necessary documentation and information to support your claim.
Get In Touch Today
Get in touch with one of our expert team who can arrange comprehensive competitive cover for whatever your insurance requirements.